![]() ![]() He also drives a Tesla and experienced the outage on Friday. Professor David Bailey from the Birmingham Business School has written extensively on the automotive industry. If we are reliant on one mechanism all the time, we can be caught out." It's the same as leaving the house without my credit cards, expecting to pay for things with my smartphone. "Technology makes things convenient, but relies on a server working 100% of the time. "There will be a secondary mechanism to get in or out of the car beyond the app, the difficulty will come for drivers if they are not carrying it," he said. The app is not the only way to access the cars though, Stuart Masson, editor of The Car Expert website, told the BBC. ![]() "Apologies, we will take measures to ensure this doesn't happen again," Mr Musk tweeted. Five hours later, there were just over 60 reports of an error. "I'm stuck an hour away from home because I normally use my phone to start car," one owner tweeted.Ībout 500 users reported an error on the app at around 16:40 ET (21:40 GMT) on Friday, according to the outage tracking site DownDetector. Owners posted a multitude of complaints online about not being able to use their vehicles. The Tesla app is used as a key by drivers to unlock and start their cars. Mr Musk later said the app was coming back online. Tesla chief executive Elon Musk personally responded to one complaint from a driver in South Korea, saying on Twitter: "Checking." Tesla drivers say they have been locked out of their cars after an outage struck the carmaker's app.ĭozens of owners posted on social media about seeing an error message on the mobile app that was preventing them from connecting to their vehicles. The Tesla app is used as a key by drivers to unlock their cars ![]()
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